Collections Specialist
Overview
Nobody wakes up excited to call customers about unpaid balances. But somebody has to do it.
As a Collections Specialist, you'll serve as a key point of contact for customers with outstanding account balances, helping them resolve payment obligations through communication, negotiation, and problem-solving. This role focuses on creating positive customer outcomes while meeting collection goals and maintaining compliance with applicable regulations and company policies.
Success in this role requires confidence, resilience, and a customer-focused approach. Rather than relying on aggressive collection tactics, you'll work to understand each customer's situation, identify practical solutions, and negotiate payment arrangements that work for everyone involved.
If you're comfortable having difficult conversations, enjoy solving problems, and know how to balance empathy with accountability, you'll thrive in this role. This role is hybrid to our West Jordan office location, with 2-3 days in office per week.Wage
Benefits
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100% employer-paid medical, dental & visionFull coverage for employees — nothing comes out of your paycheck. Plus an annual review with a raise option.
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Time off that grows with you22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off — not accrued, not capped. Take time off when you want.
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Parental leave & 401(k) matchPaid parental leave, plus up to 6% company 401(k) matching with no vesting period — it’s yours from day one.
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Quarterly allowanceSpend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself… really, whatever.
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No dumb perks (and a trail mix bar)No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you’ll actually use — an open-concept office, friendly coworkers, a creative environment, and yeah… a trail mix bar.
Responsibilities
Contact customers about outstanding balances via phone and approved communication channels.
Negotiate payment arrangements and resolve accounts while keeping the customer experience intact.
Listen, diagnose, and remove barriers to payment using practical problem-solving.
Stay compliant with FDCPA, CFPB, and internal policies.
Document interactions, commitments, and account activity accurately and consistently.
Work high-volume accounts using dialers and collections tools.
Review account history and choose the right approach for each situation.
Communicate clearly, firmly, and professionally
Use internal systems and tools to move accounts toward resolution.
Escalate when needed and work with leadership to get outcomes.
Take feedback, share insight, and improve the process.
Requirements
1+ year in collections or sales
Familiar with FDCPA and CFPB compliance rules
Strong communicator who can negotiate and problem-solve in real time.
Comfortable in a dialer-based, performance-driven environment.
Solid computer skills and written communication ability.
Detail-oriented with accurate documentation habits.
Quick learner who adapts to new systems and processes.
Team-first mindset with accountability and openness to feedback.
Why Work Here
Most collections jobs are about pressure. This one is about problem-solving.
We don’t believe in bullying people into paying their bills. We believe in having honest conversations, understanding what’s getting in the way, and finding practical solutions. If you enjoy negotiation, like solving puzzles, and can be both empathetic and firm when the situation calls for it, you’ll probably enjoy this role.