Collections Specialist
Overview:
Nobody wakes up excited to call customers about unpaid balances. But somebody has to do it.
As a Collections Specialist, you’ll serve as a key point of contact for customers with outstanding account balances, helping them resolve payment obligations through communication, negotiation, and problem-solving. This role focuses on creating positive customer outcomes while meeting collection goals and maintaining compliance with applicable regulations and company policies.
Success in this role requires confidence, resilience, and a customer-focused approach. Rather than relying on aggressive collection tactics, you’ll work to understand each customer’s situation, identify practical solutions, and negotiate payment arrangements that work for everyone involved.
If you’re comfortable having difficult conversations, enjoy solving problems, and know how to balance empathy with accountability, you’ll thrive in this role.
This role is hybrid to our West Jordan office location, with 2-3 days in office per week.
Wage:
$40,000/year (Non-Exempt) + Commission
Benefits:
- 100% employer-paid medical, dental and vision for employees
- Annual review with raise option
- 22 days Paid Time Off accrued annually, and 4 holidays
- After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
- The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
- Paid Parental Leave
- Up to 6% company matching 401(k) with no vesting period
- Quarterly allowance
- Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
- Open concept office with friendly coworkers
- Creative environment where you can make a difference
- No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
- Trail Mix Bar --- oh yeah
Responsibilities:
- Contact customers about outstanding balances via phone and approved communication channels.
- Negotiate payment arrangements and resolve accounts while keeping the customer experience intact.
- Listen, diagnose, and remove barriers to payment using practical problem-solving.
- Stay compliant with FDCPA, CFPB, and internal policies.
- Document interactions, commitments, and account activity accurately and consistently.
- Work high-volume accounts using dialers and collections tools.
- Review account history and choose the right approach for each situation.
- Communicate clearly, firmly, and professionally
- Use internal systems and tools to move accounts toward resolution.
- Escalate when needed and work with leadership to get outcomes.
- Take feedback, share insight, and improve the process.
Requirements:
- 1+ year in collections or sales
- Familiar with FDCPA and CFPB compliance rules
- Strong communicator who can negotiate and problem-solve in real time.
- Comfortable in a dialer-based, performance-driven environment.
- Solid computer skills and written communication ability.
- Detail-oriented with accurate documentation habits.
- Quick learner who adapts to new systems and processes.
- Team-first mindset with accountability and openness to feedback.
Why you might like this job:
Most collections jobs are about pressure. This one is about problem-solving.
We don’t believe in bullying people into paying their bills. We believe in having honest conversations, understanding what’s getting in the way, and finding practical solutions. If you enjoy negotiation, like solving puzzles, and can be both empathetic and firm when the situation calls for it, you’ll probably enjoy this role.