Benefits Coordinator
Overview
We're hiring a Benefits Coordinator to support the day-to-day administration of our employee benefits programs and serve as a helpful, reliable resource for employees.
You’ll be the person people go to when they have questions, need help, or just want someone to explain things in a way that actually makes sense. You’ll handle enrollments, updates, and ensure everything stays accurate and organized behind the scenes.
Benefits can be confusing. Deductibles, coinsurance, out-of-pocket maximums… they all sound important, and most people aren’t totally sure what the difference is.
That’s where you come in.
If you’ve worked in benefits before (either internally at a company or on the insurance side), you already know how important the details are… and how much people rely on you to get things right.
At the end of the day, this role is about being helpful, being accurate, and making something complicated feel simple.
This role is designated as hybrid. Initial training and onboarding will take place on-site in our Post Falls, ID office to ensure you’re set up for success. After approximately the first 30 days, you’ll have the flexibility to work remotely up to two days per week, depending on team needs and performance.
Wage
Benefits
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100% employer-paid medical, dental & visionFull coverage for employees — nothing comes out of your paycheck. Plus an annual review with a raise option.
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Time off that grows with you22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off — not accrued, not capped. Take time off when you want.
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Parental leave & 401(k) matchPaid parental leave, plus up to 6% company 401(k) matching with no vesting period — it’s yours from day one.
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Quarterly allowanceSpend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself… really, whatever.
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No dumb perks (and a trail mix bar)No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you’ll actually use — an open-concept office, friendly coworkers, a creative environment, and yeah… a trail mix bar.
Responsibilities
Respond to employee questions about benefits and leave of absence (clearly and helpfully)
Process enrollments, qualifying life events, and benefit changes accurately
Support open enrollment from start to finish
Work with vendors and insurance carriers to resolve issues
Maintain clean, organized, and accurate records
Help ensure compliance with benefits-related regulations
Handle sensitive and confidential information appropriately
Identify issues and fix them before they become bigger problems
Requirements
1+ years supporting employee benefits administration (enrollments, changes, employee support) or experience in claims, member services, or benefits support at an insurance company or broker
Exposure to open enrollment, qualifying life events, or leave of absence processes
Experience working in an HRIS or benefits administration system
Understanding of how medical, dental, and vision plans work
Experience reviewing, processing, or explaining claims or coverage
Customer service mindset
Ability to handle confidential information with discretion
Why Work Here
You’ll like this job if you enjoy helping people and don’t get frustrated when things don’t make sense right away.
Benefits issues rarely come in clean. It’s usually more like:
“Why was this denied?”
“Why is this bill so high?”
“Why did I get three different answers?”
And the honest answer is… it depends.
Your job is to figure it out.
You connect the dots, get the right information, and help people understand what’s actually going on. No passing them around, no vague answers, just real help.
If that sounds like something you’d enjoy, you’ll probably like it here.