Loyalty Operations Specialist
Overview
Let’s be real! Most “outbound” roles sound like code for cold-calling strangers until your soul evaporates. Not here. As a Outbound Customer Service Rep at Corporate Tools, your job is to call people who already use our services, check in like a helpful human, and make sure their business isn’t running into walls. You’ll update info, answer questions, spot problems before they’re problems, and yes—occasionally rescue a forgotten payment. No scripts. No shady sales. Just real conversations with real people who actually want your help (wild, right?).
Wage
Benefits
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100% employer-paid medical, dental & visionFull coverage for employees — nothing comes out of your paycheck. Plus an annual review with a raise option.
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Time off that grows with you22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off — not accrued, not capped. Take time off when you want.
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Parental leave & 401(k) matchPaid parental leave, plus up to 6% company 401(k) matching with no vesting period — it’s yours from day one.
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Quarterly allowanceSpend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself… really, whatever.
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No dumb perks (and a trail mix bar)No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you’ll actually use — an open-concept office, friendly coworkers, a creative environment, and yeah… a trail mix bar.
Responsibilities
Initiate conversations with our clients to provide ongoing solutions.
Provide information and guidance on product features, usage, and benefits.
Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback.
Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.
Tailor communication style to meet the needs and preferences of different clients.
Help support other customer service groups as needed.
Requirements
Active listening skills with the ability to understand and address client needs.
Familiarity with client relationship management principles.
Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.
Incredible listening and communication skills.
Demonstrated ability to empathize with clients and provide support with a customer-centric approach.
Strong computer skills, job duties are performed almost 100% online.
Why Work Here
You find happiness in a fair and balanced transaction. You think agreements mean something. You think a fair price is a perfect outcome. You find happiness in living up to your word, working hard for your money, and paying people you owe.