Outbound Customer Service
Overview:
Corporate Tools is searching for a new addition to our team. You will serve in a variety of ways to ensure our clients feel confident in their decision in choosing us. You will support the team through outbound calls to our clients regarding account reconciliation and client retention.
Client retention is our way of building rapport and establishing the framework for the relationship we’d like to have with our clients starting from day 1. You’ll be verifying information we have, gauging their level of happiness with our services and constantly seeking out opportunities to add value to the services we provide.
Account reconciliation is a little different at Corporate Tools. The clients you’ll be calling quite often do not remember they owe us money. To us, account reconciliation is more of customer service with a goal to inform and collect by bringing value to what our clients pay us for.
This job is coded as “Flex” which means the company does not currently require this position to be performed in office.
Wage:
$18.50/hour
Benefits:
- 100% employer-paid medical, dental and vision for employees
- Annual review with raise option
- 22 days Paid Time Off accrued annually, and 4 holidays
- After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
- The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
- Paid Maternity and Paternity Leave
- 4% company matching 401(k) with no vesting period
- Quarterly "Work Wherever" allowance
- Use to make your remote work wherever set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
- Open concept office with friendly coworkers
- Creative environment where you can make a difference
- No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
- Trail Mix Bar --- oh yeah
Responsibilities:
- Initiate conversations with our clients to provide ongoing solutions.
- Provide information and guidance on product features, usage, and benefits.
- Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback.
- Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.
- Tailor communication style to meet the needs and preferences of different clients.
- Help support other customer service groups as needed.
Requirements:
- Active listening skills with the ability to understand and address client needs.
- Familiarity with client relationship management principles.
- Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.
- Incredible listening and communication skills.
- Demonstrated ability to empathize with clients and provide support with a customer-centric approach.
- Strong computer skills, job duties are performed almost 100% online.
Why you might like this job:
You find happiness in a fair and balanced transaction. You think agreements mean something. You think a fair price is a perfect outcome. You find happiness in living up to your word, working hard for your money, and paying people you owe.