Desktop Support

Overview:

Corporate Tools is hiring for a Desktop Support position to support our Post Falls, ID office. This is a full time, M-F “Office Only” position with company benefits.

Do you enjoy interacting with individuals on a daily basis and enjoy geeking out on network devices/systems? If yes, the Desktop Support opening would be the perfect fit for you! This position will be the first point of contact for incoming questions and issues related to our computers and their systems. You will also troubleshoot problem areas for our in-office staff, and our remote staff in a timely and accurate fashion to provide end-user resolution.

Wage:

$21.50 + $2/hr

Benefits:

  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
    • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
    • The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Maternity and Paternity Leave
  • Up to 5% company matching 401(k) with no vesting period
  • Quarterly allowance
    • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
  • Trail Mix Bar --- oh yeah

Responsibilities:

  • Provide end-user assistance for both in office and remote employees
  • Troubleshoot technical problems, both software and hardware
  • Setting up new employee equipment
  • Continuous learning of all things IT
  • Tracking inventory
  • Install, diagnose, repair, maintain, upgrade hardware and software systems
  • Running cables

Requirements:

  • Passion for IT
  • Eager to learn, not afraid to ask questions
  • High interpersonal skills, super personable
  • Highly organized
  • Ability to communicate well verbally and written
  • Highly motivated and great customer service
  • Experience in a desktop support role or similar position
  • Experience with network devices preferred
  • Experience working with Linux

Why you might like this job:

You enjoy helping people.

You want to be a part of a company that likes to do things their own way.

You’re not afraid to try and fail, and try again.

You want your work to have a big impact.